Chapman BMW Chandler Reviews

Exceptional experience in every area of the process

I really appreciate the service I receive and the professionalism of the service advisors, They are very informative to you about the conditions of Your vehicle and recommend repairs, You can count on them being honest fast friendly and courteous while your vehicle is in service Fredi Urieta has been my service advisor and I just send a big thanks to him and BMW for having great service and advisors there.

My experience was just awesome. I came in thinking I wouldn’t get something I wanted if approved at all and I received both! I couldn’t have chosen a better dealership! Thank you!

The customer service is top notch at Chapman BMW in Chandler, AZ. From the service advisor (Jake)to the sales people(Andre), we are really happy with the treatment and service. We highly recommend Chapman BMW!!

I worked with Susan and Farris and they made the process as simple as possible and truly seemed to appreciate that I’m a loyal customer!

My service advisor Joe Murch is one of the best when it comes to treating his clients' vehicles as though they were his own. He is very diligent on which repairs are most important as opposed to which ones that aren't as time sensitive. The oil care service was an excellent recommendation and I agreed it was a no brainer. Thank you!

My experience was amazing and easy.

Jonelle Dunlap was amazing. She kept me informed during the entire process. Amazing customer service

The service manager was helpful and communicated every step in servicing my car

Always friendly and accommodating service.

Thank you Bruce for such an AMAZING car buying experience!

Once again the service department did a great job. I needed three things done prior to a long road trip and Kevin organized my visit so everything was accomplished in about 3 hours. He went the extra mile to include everything the X5 needed and even located a coupon to reduce the cost of a 4 wheel alignment.

I have been dealing with loud noises and squeaks from my brakes for serval weeks now. We now know that my brakes are at end of life.

Excellent and efficient service. Thank you!

Kevin Dittler has always done a wonderful job. Answers my questions and takes care of my X4. I sincerely appreciate having a service advisor trust! He has pulled through for me when I had adamaged tire on the freeway And has answered numerous questions about my warranty and services with a smile. Thank you so much!

Well thought out information system for the customer. My advisor was outstanding

Great Service at Chapman BMW in Chandler. Kevin Dittler is the best service adviser I have ever had! Communication is important to me and Kevin does a great job keeping me informed and updated. He takes the time to explain your vehicle service requirements and details. Keep up the great work.

Great job for the past 12 years. Keep it up.

GREAT, PROMPT SERVICE

Steve Burgess is the most knowledgeable BMW sales representative we’ve ever had. He knows all the features of the cars and patiently demonstrated them to us. I feel like we got a fair trade and polite professional and honest attention. We’re so happy that we got Steve Burgess to help us find the right BMW at the right price! Thanks Steve!

Great service! Great staff!

Kevin Dittler was outstanding great communication

I came in to get a new X4 and the entire team were great. I ordered mine and my salesman kept in contact all along the way and gave me updates on the progress. The whole process was seamless.

Steven Berg is amazing! I’ve never had such a great car buying experience. Steven was honest and helpful the entire process with no sleazy car sales tactics. I can’t say night about the great experience we had, thank you!!

Chapman BMW has been a good experience after coming from another location. My service Advisor, Logan, goes the extra mile and always makes you feel welcome.

I recently had my first service on my new 430i at Chapman, and I couldn't be happier with the experience. Jason, my service advisor, went above and beyond to ensure I had a loaner vehicle ready for a work meeting. The technician conducted a meticulous walkthrough of the car during service, and I was pleasantly surprised to find my car ready just 2 hours after dropping it off. Chapman's service department exemplifies professionalism, and I highly recommend them.

Marvin White was good to deal with

I am very pleased to have Logan Bowers as our Service Advisor. He has excellent communication skills, thorough in his follow-up and he ensures that the work is done right the first time. He goes out of his way to make sure that our time is used efficiently. Very pleased. Thank you.

Service was great

Great service from Jeremy. Always appreciate his hard work in getting our cars serviced.

Mike Reeves did a great job getting me a loaner car as my repair was taking place.

Jonelle Dunlap was really attentive and considerate, she kept everything organized, patiently answered our questions, and was very considerate in calling an Uber for us. the service experience was excellent.

Went in for service and was out with great time. Thank you Jacob

My 12 year old, 128i has seen its share of repairs. I knew the moment I brought it in for a recall, I would discover additional issues but my sales associate Jeremy made me feel comforted regarding the future with my car. He provided me an overview of what I needed to do and future recommendations. He greatly soften the worries and concerns I initially had. Historically, I was never a fan of this particular dealership but Jeremy changed that. Thank you!

This is hands down the best service department in all of the valley. They set proper expectations, fulfill their promises, and are kind and honest. I can’t see myself going anywhere else. Mike is the absolute best - he is personable in addition to the kindness and honest approach to service. Cheers to all!

The service was fast, good service and the person who assisted me spoke in spanish, that made it easier for me.

Our battery died in our 430i and I called Chapman BMW in Chandler and was connected to Jake. He was an excellent communicator and did not oversell at all. I found the experience to be easy and painless, and Jake and team fixed me up quickly and sent us on our way..

Always enjoy working with Mike. In addition to being friendly and professional, he’s prompt/timely and provides good recommendations on how to best service my BMW.

Ladell was very professional and nice. Space. I had such a great experience. They were very professional and knowledgeable. They fixed my car at the price quoted and I was very happy and they did a free fully check on everything on the vehicle with the video which was awesome.

Freddy is just great, along with the technician team. I absolutely love the video review of the inspection and service.

I really appreciate the service Logan provided! The service was outstanding!

Great Service! Kevin kept me well informed throughout the service process.

Joe Murch gave great customer service. We appreciated the comfortable waiting area.

The most professional, courteous service extended. I would refer my friends to Jonelle at Chapman BMW. Years of excellent service. Thank you!

I bought 3 BMW cars. From Chapman. The service is very professional and friendly. All maintenance work and repairs have been done perfectly and on time. Tony Disalvo and the full team of service advisors are following up with us and advising us on what needs to be done, and when. They provide inspections videos and clear information. We are very satisfied with Chapman BMW

Joe Murch did a great job getting my car repaired,

Brought car in for 1st service maintenance. Janelle was very attentive, had loaner ready and took care of my car in timely fashion. Go Janelle!

Great service

Jonelle was very helpful.

Excellent, Joe Murch, the cleaning lady that takes care of the restrooms and kitchen area, and all of the other staff.

I just purchased a 24 X3 M40i and can't be more pleased with the experience at Chapman BMW Chandler. Everything was straightforward and simple to discuss with Rylan who went above and beyond to help make the sale possible. His knowledge and dedication to his job is apparent with him answering all my questions. Highly recommend dealing with him if your interested in purchasing! Thank you.

Have bought several BMW cars in the past. However, this was by far the best experience ever buying a car. Trevor our sales person made our purchase easy and pleasant, he was great. Loc the finance manager was great and was also very helpful. Great experience overall. Thank you!

Mike is the best. He's competent, professional and friendly. The best of Chapman BMW Service!

I travel from south of Tucson to have my car serviced at Chapman, bypassing the much-closer Tucson dealership, because of the excellent service here. Been a customer since 2006 when still at the old location. Joe Murch is an outstanding service advisor, as is everyone else I've ever dealt with in the past. Highly recommended!

Start to finish…a pleasure to the process

All around good experience

great

Dang construction 'everywhere ' brand new tire and unfortunately a industrial carpet blade found a brand new tire to sink its teeth in it. Service department reviewed & found another issue oil leak between engine and oil pan 5 hour job. Service department fixed the tire quickly, but had to bring it back next day since it was at the end of a business day. Chapman & the service manager have earned my trust no matter what the issue. Thank you Kevin always!

The good - very professional, good work and performed on time. The not so good. Too expensive. $80 for an OBDII test and $49 for Supplies. I refused change of brake fluid, which I consider unnecessary at this point in time.

I only deal with one service writer. I am very happy to deal with Freddie for all my service needs. He has a friendly demeanor and keeps you up to date with what's going on with your vehicle. He is honest and a pleasure to work with. It is why a 5 star was given.

Outstanding Service experience. Cesar is an outstanding professional. Great Customer Service.

I love visiting Chapman BMW. Tony and Ledell are absolutely amazing. One reason to stay is the customer service.

Everything from booking the appt to meeting my service advisor to getting my car back was great.

Service personell were extremely helpful in keeping me informed of my concerns and quickly completed my service needs.

Tony was amazing at keeping me informed about my vehicle.

The sales lady and dealer made our buying experience so easy and enjoyable. Very happy to have chosen Chapman BMW.

Tanya and the entire team at Chapman BMW Chandler have done a great job making buying my car as smooth and pleasant as possible. Great Customer Service!

I definitely recommend bringing your vehicle here for service. I have a great experience each time. Kevin is my advisor in the service department and he is very professional, knowledgeable and great to work with! Thanks a lot for all you do brotha! Makes me happy to be apart of the BMW family!

Thank you Jonelle D. in the service department (and the maintenance team that performed repairs). After the repairs were complete, Jonelle worked diligently to provide an excellent customer experience. Jonelle was helpful in providing options that worked for me (pre- and post-repairs), and was instrumental in getting my serviced vehicle back to me quickly.

Outstanding, professional and friendly service. Cesar does an outstanding job for BMW owners.

I've been using Chapman for service on my car for 4 years and this was the best service experience I've ever had (and they were excellent before !)

Kevin Dittler, did great and keeps me in the loop with all my services and needs.

My wife and I had a great experience with Customer service. We felt welcome since we walked into the dealership and throughout the entire purchasing process. Thank you all involved for making us feel like family members

Jacob provided exceptional service as my advisor during my recent visit. He greeted me warmly, listened attentively to my concerns, and kept me informed throughout the process. His professionalism, knowledge, and friendly demeanor made the experience stress-free and enjoyable. I highly recommend Jacob for anyone seeking top-notch automotive service. Thank you, Jacob, for your outstanding assistance!

Rene and Fred and the BMW team provided excellence for my scheduled service appointment. They went above and beyond to make sure everything was addressed and provided accommodations to meet my schedule. I am very appreciative of their efforts.

To whom it may concern: Jeremy Wittig, Service Advisor (newly assigned to me) granted my wish ordering the BMW Windshield of my choice for my special edition Beemer. I couldn’t be happier! Also, a special THANK YOU to Lane, Foreman for doing an excellent job installing the windshield. Irene

Marci was a pleasure to work with when buying the M2. There was no pressure and a strong desire to make sure the car was everything I was looking for.

I was treated very well, especially by Jake. Waited in the waiting room and my car was ready at the time. They said it would be. Did a great job on the wash. Thank you

Jeremy has been our service advisor for almost 10 years. He takes great care of us, addresses any concerns promptly, and finds ways to squeeze us in when issues pop up with our X1. Appreciate the comfortable environment to wait while our car is serviced. I highly recommend Chapman BMW service!

Excellent in all categories. Thanks to Jonelle for her fantastic work. Very professional, knowledgeable and courteous. My grade A+ and I am a tough grader. Professor at ASU. Will definitely recommend Chapman and Jonelle to my colleagues.

Thank you Jonelle for providing great service.

I loved Logan, who assisted me through this process. I loved the care given to my beloved car. But, one thing that disappointed me. When I took my car in for service, my SUV trunk had a cover on it (and I use it quite frequently); but when I was driving home, I heard a noise coming from the back end of the car. When I got home, I discovered the cover had been taken off and not replaced. Well I'm sorry, but I don't know how to put it on. So now I have to take time out of my schedule to figure it out. :-( Not happy

Mike R was our service adviser and did an excellent job. Very professional and easy to communicate with.

Ladell was amazing!

10

Excellent service experience. Jonelle is fantastic. Very professional, courteous and knowledgeable. I am giving her the highest possible A+ grade and I am a tough grader. Professor at ASU.

Sam takes the time to explain everything thoroughly step-by-step, to make sure you’re happy with the car and ready to buy.

My visit and experience was great from the moment I drove in. Hands down best experience I’ve had.

I had a scheduled oil change, vehicle inspection and tire rotation performed by Chapman. My service advisor, Mike Reeves, took exceptional care to go over the details of the work to be performed, discuss which options were important to me, and clearly worked to provide the best level of service needed. Great job!

It's never easy to pay over $1K for unexpended repair work on your car. However, I am glad to have access to high quality mechanics at Chapman with a top flight service advisor.

Outstanding and Professional service. Cesar my Service Advisor does an outstanding job for BMW owners and provided an outstanding customer experience. He is an asset. Highly recommend.

Above and beyond service.

Service with Kevin D is impeccable! Always takes care of his clients ??

Service adviser rene was a big help with everything I needed

Jake was the best service advisor I’ve had at any dealership. Make sure to keep him around if you can.

We purchased a new car that was from the loaner pool I had reluctance to do that knowing how loaners are treated however, the deal was quite good so I went forward with the purchase and noticed the tail light was cracked and Chapman replaced it with a new one. You would think this is no big deal and they should’ve but today’s environment sometimes commitments are not honored Chapman. Great Co. will buy from them again.

Took my car for servicing on a Sat afternoon. I was outta there in an hour and half. Donut was delicious. My advisor was nice and caring. It was a good experience

The team is great, the Techs do a great job and Jonelle has always made my experience with Chapman smooth and easy over the years.

From start to finish my experience at Chapman BMW in Chandler was fantastic. From the General Sales Manager Steve Foster to my salesman Chris Neis I was treated like I was their most important customer of the year. Chris is incredibly knowledgeable about his product and is so clearly customer focused he should be recognized as Salesperson of the Year if there is such a title. He’s patient (for an older BMW novice like myself), personable, upbeat, LOVES his product and just doesn’t wave goodbye when the sale is done. He’s encouraged me to contact him whenever I need help learning all these new mechanics that weren’t on my old Panamera. That type of difference makes him a true Sales Consultant not just a Salesman. This was my best experience purchasing a car and I’ve purchased 10 cars over the years. Thank you Steve and Chris Ps- I drove up from Tucson for this purchase and I’m SO glad I did!

every time i go i know my car is being serviced very well and love the videos they send me.